An Impact Assessment of Business Process Reengineering...

AN IMPACT ASSESSMENT OF BUSINESS PROCESS REENGINEERING (BPR) ON ORGANIZATION PERFORMANCE OF MANUFACTURING INDUSTRIES IN NAIROBI’S INDUSTRIAL AREA Spencer Oluoch Okach 045593 A RESEARCH PROJECT SUBMITTED TO FACULTY OF COMMERCE IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF BACHELOR OF COMMERCE (MARKETING OPTION) OF STRATHMORE UNIVERSITY IN APRIL 2010 DECLARATION STUDENT DECLARATION: This research project report is my own original work and has not been presented for a degree in any other university. Information from other sources has been duly acknowledged Spencer Okach Student Signature: Date: SUPERVISOR DECLARATION: This research project report has been submitted for examination with my approval as the university†¦show more content†¦1.3. 1.4. 1.5. 2. 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 3. 3.1. 3.2. 3.3. 3.4. 3.5. CHAPTER ONE: INTRODUCTION ............................................................................................... 1 Background to the Study ............................................................................................................... 1 Problem Definition........................................................................................................................ 3 Objectives ..................................................................................................................................... 3 Research Questions ....................................................................................................................... 4 Importance of Study .......................................................... ............................................................ 4 CHAPTER TWO: LITERATURE REVIEW ................................................................................... 5 Introduction ................................................................................................................................... 5 BPR and Organization Performance ............................................................................................. 9 BPR and Cost of Production ......................................................................................................... 9 BPR and Quality of Goods Services